Privacy Policy

Last updated: October 2026

1. Who We Are

GroMart Direct ("we", "our", "us") is an Indian grocery delivery service operating in Melbourne's south-east. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Contact: gromartdirect@gmail.com

2. Information We Collect

We collect information you provide directly to us, including:

Name and email address (account registration)
Delivery addresses including suburb and postcode
Order history and preferences
Payment information (processed securely by Stripe — we never store card details)
Communications with our support team

We also collect usage data automatically, such as device type, browser, pages visited, and IP address.

3. How We Use Your Information

To process and fulfil your orders
To send order confirmations and delivery updates
To improve our products and services
To respond to your enquiries
To send promotional emails (only with your consent — you can opt out at any time)
To comply with legal obligations

4. Third-Party Services

We use trusted third-party providers to operate our service:

Supabase — secure database and authentication
Stripe — payment processing (PCI-DSS compliant)
Resend — transactional email delivery
Google Maps Platform — address autocomplete

Each provider has their own privacy policy and we ensure they meet appropriate data protection standards.

5. Data Storage and Security

Your data is stored on secure servers hosted in Australia or the United States with appropriate safeguards. We use industry-standard encryption (TLS) for all data in transit and at rest.

We retain your personal data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at support@gromartdirect.com.au.

7. Cookies

We use cookies and similar technologies to keep you logged in and improve your experience. See our Cookie Policy for full details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of our service after changes constitutes acceptance of the updated policy.