Terms of Service

By accessing or using GroMart Direct ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Service.

These terms are governed by the laws of Victoria, Australia.

You must be at least 18 years of age to create an account and place orders. By using the Service you confirm you meet this requirement.

• All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
• Prices and product availability are subject to change without notice.
• An order is confirmed only once payment is successfully processed and you receive a confirmation email.
• We reserve the right to cancel or refuse any order at our discretion, including due to stock unavailability. A full refund will be issued for cancelled orders.

• We currently deliver to selected postcodes in Melbourne's south-east (Berwick, Clyde North, Officer, Pakenham and surrounding suburbs).
• Delivery time slots are indicative only. We will notify you of any significant delays.
• You are responsible for ensuring someone is available to receive the delivery at the nominated address and time.
• GroMart Direct is not liable for orders left unattended at your request.

Orders placed for click & collect must be picked up within the nominated time slot. Uncollected orders will be held for 24 hours after which they may be restocked without a refund.

Payments are processed securely by Stripe. By providing payment details, you authorise us to charge the total order amount. We do not store your card details.

All transactions are subject to Stripe's terms of service.

• If you receive damaged, incorrect, or missing items, contact us within 24 hours of delivery with photos and we will arrange a refund or replacement.
• Perishable goods cannot be returned once delivered in satisfactory condition.
• Refunds are processed to your original payment method within 5–7 business days.

When you join a Group Buy, you are charged today's set price (the maximum possible price). Once the group closes and the final group price is confirmed, GroMart will credit the difference back to your account if the final price is lower. If the minimum participant threshold is not met, you will receive a full refund.

You agree not to use the Service to:

• Place fraudulent or false orders
• Resell products purchased through our platform without consent
• Interfere with or disrupt the Service
• Violate any applicable law or regulation

To the maximum extent permitted by Australian Consumer Law, GroMart Direct's liability for any claim arising from the use of our Service is limited to the value of the relevant order.

We are not liable for indirect, incidental, or consequential damages of any kind.

Nothing in these terms excludes rights under the Australian Consumer Law that cannot be excluded.

All content on the GroMart Direct platform — including logos, text, images, and software — is owned by or licensed to GroMart Direct. You may not reproduce or distribute any content without our written permission.

We may update these Terms of Service at any time. We will provide notice of material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance.

For questions about these terms, contact us at support@gromartdirect.com.au or gromartdirect@gmail.com.